We are looking for a proactive, resilient, and growth-minded Junior Customer Support Specialist who wants to do more than just close tickets. Located directly at our fast-paced warehouse in Berlin, you will be the vital link between our customers, logistics, and internal teams.
In this role, you will ensure our B2B customers receive world-class support. This goes far beyond traditional customer service: You will act as a strategic hub and operational problem-solver. You will take immediate ownership of complex B2B customer escalations, manage high-value communication channels professionally, and actively drive a major operational project: transitioning our ticketing infrastructure to Odoo across various departments.
Junior Customer Support Specialist - all genders welcome
Berlin
Full-time
Permanent employee
Your Mission
Your Impact
- Frontline Excellence: You handle urgent tickets, incoming phone calls, and immediate customer reclamations with maximum professionalism, ensuring timely and empathetic solutions – even under pressure.
- Bridge to Quality & Logistics: Working directly on-site at the warehouse, you sync seamlessly with the quality and logistics teams to solve immediate delivery issues and track down fast resolutions.
- Project Drive (Odoo Transition): You are heavily involved in planning and driving our ticketing transition to Odoo. You will independently interview other departments to map bottlenecks and streamline workflows.
- Cross-Functional Collaboration: You maintain a strong feedback loop, gathering insights from post-purchase complaints and production issues, and routing them to the right internal teams to improve our platform.
- Future Leadership: You learn the ropes quickly, with the clear trajectory and mentorship to grow into the Lead Customer Support role as we scale.
Your DNA
- Presence & Reliability: You thrive in an operational environment. Working Monday to Friday (9:00 AM – 6:00 PM) on-site at our Berlin warehouse is a must for you.
- Communication & Ownership: You are definitely not shy. You possess strong ownership skills, an open personality, and the confidence to approach other departments independently.
- Tech-Savvy Mindset: First experience with CRM/ticketing systems (HubSpot and/or Odoo) is a massive plus. You are excited about modern ticketing systems and automated/AI tools in customer success.
- Solution-Oriented & Resilient: For you, there are no "problems", only solutions. You can handle a fast-moving warehouse environment and maintain a calm, professional demeanor when dealing with frustrated customers.
- Reporting Line: You will report directly to our Supply Chain Manager, receiving close mentorship to prepare you for future leadership.
- Language Skills: Fluent level in both German and English is mandatory. You will be communicating constantly in both languages.
Join Us & Raise the Bar
At MakerVerse, we don’t just execute - we innovate. We don’t just meet expectations - we exceed them. If you’re ready to take on responsibility, take on meaningful challenges, and grow as part of a strong team, we look forward to receiving your application.
At MakerVerse, we live by these principles:
At MakerVerse, we live by these principles:
- We Own It. We Deliver It. We take responsibility, act with purpose, and go the extra mile to make an impact.
- We Execute Relentlessly. We Solve Big Challenges. We embrace a “doer” mentality and focus on solutions, not problems.
- Our Customers’ Success = Our Success. We make an impact and prioritize what drives our customers’ success.
- We Win Together. We Set the Bar High. We challenge and support one another to give our best and thrive as a high-performing team.
À propos de nous
L'avenir de la fabrication digitale - rejoignez l'équipe dès aujourd'hui!
Nous développons une plateforme de fabrication à la demande qui permet aux entreprises d’obtenir facilement des composants de qualité industrielle. Notre philosophie fondamentale consiste à mettre en relation des personnes ambitieuses avec les défis de demain. Nous ne croyons pas aux descriptions de poste rigides ni aux CV, mais recherchons des personnalités variées qui apportent leurs talents, leurs sources d’inspiration et un esprit pionnier. En tant qu’entreprise, nous occupons une position unique, car nous sommes à la fois financés par du capital-risque et soutenus par de grandes entreprises. Cela te permet de bénéficier du meilleur des deux mondes : d’un côté, notre mentalité de start-up jeune, dynamique et « sur le terrain » ; de l’autre, l’environnement stable et l’excellente réputation de nos partenaires Siemens Energy et ZEISS. Nous attendons ta candidature avec plaisir !
Nous développons une plateforme de fabrication à la demande qui permet aux entreprises d’obtenir facilement des composants de qualité industrielle. Notre philosophie fondamentale consiste à mettre en relation des personnes ambitieuses avec les défis de demain. Nous ne croyons pas aux descriptions de poste rigides ni aux CV, mais recherchons des personnalités variées qui apportent leurs talents, leurs sources d’inspiration et un esprit pionnier. En tant qu’entreprise, nous occupons une position unique, car nous sommes à la fois financés par du capital-risque et soutenus par de grandes entreprises. Cela te permet de bénéficier du meilleur des deux mondes : d’un côté, notre mentalité de start-up jeune, dynamique et « sur le terrain » ; de l’autre, l’environnement stable et l’excellente réputation de nos partenaires Siemens Energy et ZEISS. Nous attendons ta candidature avec plaisir !